Terms of Service

1. Acceptance

By creating an account or using the Vadourplatform (“Service”), you agree to these Terms. If you do not agree, do not use the Service. These Terms constitute a binding contract between you and Vadour.

2. The Service

Vadour provides analytics, attribution, and AI-powered insights for e-commerce merchants, primarily integrating with PrestaShop and WooCommerce stores and advertising platforms (Meta Ads, Google Ads).

We reserve the right to add, modify, or remove features at any time. Material removals will be communicated with at least 30 days' notice.

3. Accounts and eligibility

• You must be at least 18 years old and have the legal capacity to enter a contract.
• You are responsible for all activity under your account. Keep your credentials secure.
• One account per person or entity. Do not share accounts.
• You must provide accurate registration information and keep it up to date.

4. Free trial and billing

• New accounts start a 30-day free trial. A valid payment card is required to start the trial.
• At the end of the trial, your card is charged at the price for your selected plan (Growth €79/mo or Pro €179/mo).
• Subscriptions renew monthly. You may cancel at any time via the billing portal; cancellation takes effect at the end of the current billing period.
• Prices are in EUR and include applicable VAT where required by law.
• We reserve the right to change prices with 30 days' notice. Continued use after the effective date constitutes acceptance of the new price.
• No refunds are issued for partial months, except where required by applicable consumer protection law.

5. Acceptable use

You may not:

• Reverse-engineer, decompile, or attempt to extract source code from the Service.
• Use the Service to process data you do not have the right to process.
• Circumvent rate limits or use the Service in a way that degrades performance for other users.
• Resell or sublicense access to the Service without our written consent.
• Use the AI features to generate false, misleading, or harmful content.

6. Your data

You retain ownership of all data you bring into the Service (store orders, ad spend, etc.). You grantVadour a limited, non-exclusive licence to process that data solely to provide the Service to you. We do not use your data to train shared AI models.

You can export all your analytics data at any time using the built-in Excel export feature. On account deletion we will delete your data within 30 days (except billing records required by law).

7. AI-generated content

The AI analyst provides information for decision-support purposes only. Vadour makes no warranty that AI-generated insights are accurate, complete, or suitable for any particular business decision. You are responsible for verifying any AI output before acting on it.

8. Availability and SLA

We target 99% monthly uptime for the dashboard. Planned maintenance will be announced in advance. We do not currently offer a financially backed SLA except on Scale/Enterprise plans.

9. Limitation of liability

To the maximum extent permitted by law, Vadour's total liability to you for any claim arising from these Terms or your use of the Service is limited to the fees you paid in the 3 months preceding the claim.

Vadour is not liable for indirect, incidental, consequential, or punitive damages, including lost profits, even if advised of the possibility of such damages.

10. Intellectual property

The Service, its design, and its underlying code are the intellectual property of Vadour. Nothing in these Terms grants you any ownership rights in the Service. Your data and any exports you produce remain yours.

11. Termination

Either party may terminate at any time. We may suspend or terminate your account immediately if you violate these Terms or we reasonably believe continued access poses a security or legal risk. On termination, your access to the Service ceases at the end of the current billing period.

12. Governing law

These Terms are governed by the laws of Spain. Any dispute shall be submitted to the courts of Madrid, Spain, without prejudice to your rights as a consumer under mandatory local law.

13. Changes to these Terms

We will notify you by email at least 14 days before any material change. Continued use after the effective date constitutes acceptance.

14. Contact

[email protected]